Privacy policy

Last updated: 22 October 2026

Softcrease operates this online store. This policy explains how we collect, use and protect your personal information when you visit our store, buy from us or contact us. We handle your information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Contact and delivery details: your name, email, phone number and shipping and billing address.
  • Order details: what you buy, return or ask a refund for.
  • Payment details: payments are processed securely by our payment providers. We never see or store your full card number.
  • Messages: anything you send us when you contact customer support.
  • Device and browsing data: your IP address, browser, device and how you use our store, collected through cookies and similar tools.

How we use it

  • To process, ship and track your order, and to handle returns and refunds.
  • To answer your questions and give you support.
  • To send you emails about your order and, if you agree, offers and news. You can unsubscribe at any time using the link in our emails.
  • To show you relevant ads on platforms such as Facebook and Instagram, and to measure how well they work.
  • To prevent fraud and keep our store secure.
  • To meet our legal obligations.

Who we share it with

We only share your information with companies that help us run our business: Shopify (our store platform), payment providers, delivery and logistics partners, email tools and advertising platforms such as Meta. Some of these companies store data outside Australia, including in the United States and Europe. We never sell your personal information.

Cookies

We use cookies to keep your cart working, understand how our store is used and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the store may not work properly.

How long we keep it

We keep your information only as long as we need it to fulfil your order, provide support and meet our legal and tax obligations.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Just email us and we'll reply within 30 days.

Complaints

If you have a concern about how we handle your information, email us first and we'll do our best to fix it. If you're not satisfied with our answer, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact

Email us at support@softcrease.com. Full business details are in our Legal Notice.